Start date: 07 March 2022
Duration: 7th & 8th March - 9:30am - 12:30pm
Location: Online
Certificate: N/A
Cost: €79 per person (Non Chamber & Network Members €99)
Course code: N/A
Programme overview
The overall aim of this workshop is to give participants an understanding of key skills necessary to effectively manage the performance of others. The course aims to assist attendees in conducting effective appraisals but also examines ways of communicating consistently with their team to maximise performance and engagement.
For maximum impact, the workshop will be customized to deal with a comprehensive range of realistic scenarios highlighting key learning points for improved performance conversations.
Learning Outcomes
On completion of the training programme, participants will:
Conduct Effective Appraisals
Manage Performance
Understand the Effect of Feedback on Performance
Setting Goals & Expectations
Build Trust, Empathy & Rapport
Handling Difficult Feedback Situations
Who Is This Course For?
This course is suited to anyone involved in the management of people
Modules
Performance Management/Appraisals
Aligning performance to the organizational vision
Why manage the performance of others?
The performance appraisal meeting
Types of feedback: Building and developing
Effects of feedback on performance
Informal and formal feedback
Opening a performance discussion
Setting goals and expectations
Getting buy in to goals and expectations
Effective communication
Building trust, rapport, and empathy
Feedback: The powerful conversation
Powerful questions
Attentive listening
Handling difficult feedback situations
Applications Closing on 7/03/2021
