People Management – QQI Level 6 – Booked Out

Start date: 24 April 2024

Duration: 3 Days - 24th April, May 1st & 8th (9:30am - 4:30pm)

Location: Creative Spark

Certificate: QQI Level 6

Cost: €249 Members (Non Chamber Member - €299) - Additional €80 for QQI Certification which is Optional

Course code: N/A

Programme overview

The course has been designed to examine the key aspects of people management and provide practical guidance on how to take a holistic approach to improving team performance.

Our Managing People course looks at the role and responsibilities of a manager, along with the key management techniques you need to achieve results.

We cover all aspects of managing and motivating teams, such as effective communication skills, team building and performance management. This course is a balanced blend of theoretical learning with discussions and practical activities to build your confidence.

Learning Outcomes

Upon satisfactory completion of this workshop you will be able to:

  • Understand your leadership style & the difference between Management vs Leadership
  • Learn how to motivate your team & build stronger teams
    Improve your organisation skills & develop team goals using the SMART approach.
  • Learn to communicate with confidence & clarity
  • Manage performance and develop techniques to deliver effective feedback
  • Learn how to handle difficult conversations
  • Coaching your team, unlock the potential to improve performance
  • Values, Culture & Attitudes, create a positive culture

Who Is This Course For?

This three-day course is aimed at learners who are managing people in a team or individual context, or intend to do so in the future.


1 Management Styles

  • Qualities of a good manager
  • Management vs Leadership
  • Understand different management styles and their impact on your staff
  • Evaluate strengths & weaknesses of each style
  • Discover & evaluate your own style

2 Motivation & Team Building

  • Your responsibility as a positive role model
  • Engaging with staff to build great working relationships
  • Using motivational techniques
  • De-motivation: recognise the symptoms
  • Addressing & resolving low morale

3 Organisational Skills & Planning

  • Managing your time
  • Goal-Setting: short, medium and long term
  • Using the SMART goal setting approach
  • Prioritising tasks
  • Delegation skills and work allocation

4 Communication & Assertiveness

• Understanding how we communicate
• Communicating with confidence and clarity
• Understanding assertiveness
• Learning how to say “No”

5 Managing Performance

• Setting recognisable performance goals
• Improving staff performance
• Providing constructive feedback
• Addressing poor performance constructively

6 Managing Conflict & Tricky Situations

• Identifying areas of conflict
• How to handle difficult conversations
• Responding vs reacting

7 Coaching your Team

• The Coaching Model
• Identifying poor performance
• Unlocking potential so as to improve performance
• Helping people to change

8. Values, Culture & Attitude

  • Identify and understand the character and personality of your organization and its impact on team members
  • Creating a positive culture within your team / organisation

9. Stakeholder Engagement

  • Understanding levels of engagement and the influence of various stakeholders
  • Communicating effectively with all stakeholders
  • Benefits of building relationships and creating effective networks

10. Legislation, Equality and Diversity

  • Workplace legislation relevant to organisations and staff
  • The impact of this legislation on organizational culture

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Book Place(s)

Applications Closing on 23/04/2024

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