Start date: 30 March 2022
Duration: 30th & 31st March - 9:30am - 12:30pm
Location: Online
Certificate: N/A
Cost: €79 per person (Non Chamber & Network Members €99)
Course code: N/A
Programme overview
Communicating difficult subject matter can be an emotionally charged event. Understandably, many people would do anything to avoid that situation, yet avoiding difficult conversations or mishandling them can result in negative consequences.
This course is designed to help attendees plan for and approach difficult conversations with confidence so they can achieve the most positive outcomes.
Everyone needs to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve the most positive outcomes.
Learning Outcomes
On completion of the training programme, participants will:
Develop a Toolkit for successful conversations: Listening, questioning, probing, speaking persuasively
Emotional Intelligence: Understanding your response and when emotional hijacking occurs
Recognise your default mode under stress and your preferred conflict style
Understand your beliefs and self-fulfilling tendencies
Develop a framework for difficult conversations
Who Is This Course For?
This course is designed for anyone who wants to be better prepared to manage difficult conversations that can have a significant impact on relationships at work.
Modules
Choosing to have the difficult conversation
Toolkit for successful conversations: Listening, questioning, probing, speaking persuasively
Emotional intelligence: Understanding your response and when emotional hijacking occurs
Recognising your default mode under stress and your preferred conflict style
Examining your beliefs and self-fulfilling tendencies
Framework for difficult conversations
Role play: Preparing for and practicing different types of difficult conversations
Applications Closing on 29/03/2021
