Start date: 18 November 2026
Duration: 18th Nov (9:30am - 4:30pm)
Location: Dundalk - Creative Spark
Certificate: N/A
Cost: €159 per person (Non Chamber & Network Members €199)
Course code: N/A
Programme overview
Managers are often the first point of contact when a workplace issue arises, whether it involves performance, behaviour, conflict or an employee concern. Having a basic understanding of HR responsibilities helps them respond fairly, consistently and with confidence. Knowing how to approach a difficult conversation, follow the appropriate procedures and recognise when to seek HR support can prevent a manageable issue from escalating into a more serious problem.
This practical programme gives managers the knowledge and tools to handle these situations effectively. Covering essential employment law, performance management, workplace conflict and employee engagement, it helps participants address concerns early, make informed decisions and support their teams while reducing risk to the organisation.
Learning Outcomes
On completion of the training programme, participants will:
- Understand key employment rights and their responsibilities as a manager.
- Set clear performance expectations and provide constructive feedback.
- Address underperformance and approach difficult conversations with confidence.
- Recognise and manage workplace conflict appropriately.
- Identify practical ways to improve employee engagement and retention.
Who Is This Course For?
HR managers, team leaders, supervisors and anyone with responsibility for managing people.
Modules
Module 1: Employment Law and HR Responsibilities
Understand the essentials of employment contracts, working hours, leave entitlements and common legal considerations for managers.
Module 2: Managing Performance
Set clear objectives, conduct effective performance reviews, give useful feedback and address underperformance.
Module 3: Workplace Conflict and Difficult Conversations
Recognise issues early, manage challenging conversations and understand how to approach disciplinary and grievance situations appropriately.
Module 4: Employee Engagement and Retention
Explore ways to build morale, recognise and develop employees, support wellbeing and create an inclusive working environment.
Applications Closing on 17/11/2026
