Start date: 02 April 2025
Duration: 2nd April (9:30am - 4:30pm)
Location: Creative Spark
Certificate: N/A
Cost: €119 for members (€139 for non-members)
Course code: N/A
Programme overview
This programme is designed to equip non-HR managers with the knowledge and skills necessary to handle common grievance and disciplinary issues in the workplace. Participants
will learn how to proactively identify and manage potential conflicts before they escalate, and ensure understanding of the relevant legislation.
The course offers practical insights into disciplinary and grievance procedures, including effective documentation, investigation and resolution techniques.
Learning Outcomes
On completion of the training programme, participants will:
1. Understand Key Concepts:
o Define grievance and disciplinary issues.
o Differentiate between misconduct and gross misconduct.
2. Proactively Manage Issues:
o Identify potential workplace issues and address them early.
o Understand the steps to prevent issues from becoming formal complaints.
3. Navigate Legal and Procedural Frameworks:
o Understand relevant legislation surrounding grievances and disciplinary matters.
4. Understand the stages of the grievance and disciplinary processes:
o Follow the correct stages of disciplinary and grievance processes.
o Plan and execute investigations and interviews
o Maintain accurate records and documentation to support compliance.
5. Achieve Positive Outcomes:
o Implement strategies to resolve conflicts constructively.
o Foster a workplace culture that values transparency and fairness
Who Is This Course For?
Business owners, Line managers and supervisors with limited or no HR training Team leaders responsible for overseeing staff performance and well-being
Non-HR professionals involved in employee management.
Modules
Introduction
Background
Identifying common Grievance and Disciplinary issues
Identifying and managing situations before they become formal Grievance or Disciplinary issues
A look at the legislation
Disciplinary
Definition
Misconduct and Gross Misconduct
The Investigation
The Interview
Stages of the process
Documentation and Record Keeping
A positive outcome for the organisation and Disciplinee
Grievance
Definition
Grievance Handling
Documentation and Record Keeping
A positive outcome for the organisation and Complainant
Documentation provided will include
Sample Disciplinary and Grievance Procedures
Management Checklists
Sample Letters required by employers to comply with legislation
Book your Place
Applications Closing on 31/03/2024
