Quality Management Systems – QQI Level 6

Start date: 04 October 2022

Duration: 5 Days - 4th, 13th, 19th, 25th, 27th Oct (9:00am - 4:30pm)

Location: Online - Live Webinar

Certificate: QQI Level 6

Cost: €249 Members (Non Chamber Member - €299) - Additional €80 for QQI Certification which is Optional

Course code: N/A

Programme overview

Quality management as a management discipline is an essential component of an organisations management system. A correctly designed quality management system serves as a vehicle to coherently deliver on an organisations business strategy and business model. Quality management and certification to a recognised quality management standard is an essential pre-requisite to business across all sectors.

A recognised quality management system such as ISO 9001, or sector specific variations thereof, removes barriers to trade, whilst positioning organisations for growth and development, aligned to industry standards.

This Quality Management program is based on the requirements of ISO 9001 as an internationally recognised standard for quality management, applicable to all sectors.

Our principal trainer has over 24 years practical experience as a lead auditor, management consultant and qualified trainer specialising in quality management systems development across sectors. Sectors include; manufacturing: automotive, aviation, medical devices, electronics, and general manufacturing; construction and ancillary services from development, planning, MEP, construction, to property management, food and pharmaceutical, IT, financial services, healthcare and medical, laboratory, education, logistics and distribution, print industry, and professional services, both public and private.

This QQI level 6 training is open to all individuals across all sectors with an interest in quality management. Training materials may be tailored to the specific needs of learners in advance.

Learning Outcomes

Upon satisfactory completion of this workshop you will be able to:

1. Communicate the key drivers and regulatory and legal context for the implementation of a documented quality management system

2. Detail the main requirements and the process for planning developing implementing and continually improving a documented quality management system

3. Describe terminology and concepts. specific to quality management systems

4. Apply relevant quality management system standards and related requirements and guidance to business functions whether business planning, HR, procurement, commercial (RFT), project management or production.

5. Document an organisation’s best current practice related to quality management system activities

6. Develop programmes to monitor the effectiveness of documented activities

7. Improve the efficiency and effectiveness of documented activities in a systematic manner

8. Communicate, to personnel at all levels of an organisation, the benefits of implementing an effective quality management system

9. Manage change that might otherwise compromise the integrity of a quality management system

10. Develop a continual improvement plan using the key 5 components of a quality management system to continually improve performance in terms of effectiveness and efficiency

11. Design a documented quality management system to meet identified requirements within a given organisation

Who Is This Course For?

The course is open to all attendees with an interest in quality management, across all sectors, public and private. Typical roles include:

Quality Managers,

Quality Engineers,

Quality Leads / team members

Quality Auditors,

Purchasing / procurement personnel,

Commercial personnel,

Design personnel,

Production personnel,

HR personnel,

Senior, middle and junior management.


Module 1

  • Introduction – history and evolution
  • Scope
  • Normative references
  • Context of the organisation
  • Internal and external issues. Requirements, needs and expectations of interested parties

Module 2

  • Leadership and commitment
  • Roles, responsibilities and authorities
  • Policies

Module 3


  • Risk and opportunities management
  • Objectives and planning
  • Change management

Resource management

  • Infrastructure and environment
  • Planned preventative maintenance and calibration
  • Competency requirements
  • Document control

Module 4

Operations management

  • Customer relationship management (contract review)
  • Design and development
  • Procurement
  • Process control
  • Release management
  • Control of non-conformances

Module 5

Monitoring, measurement, evaluation, analysis and improvement

  • Internal audit
  • Management review
  • Corrective / preventative action.

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Applications Closing on 03/10/2022

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